Refund policy

1. Overview

At Tiny Treasure World, we take pride in offering thoughtfully curated gifts designed to bring joy and meaning.

We accept returns within 30 days of purchase, subject to the conditions outlined below.

2. Change of Mind

We understand that sometimes things don’t work out. While we do not offer refunds for change of mind, we are happy to provide an exchange or store credit.

To be eligible:

• Items must be returned within 30 days of purchase
• Items must be unused, unworn, and in original condition
• Original packaging must be included
• Proof of purchase is required

3. Faulty or Damaged Items

In accordance with Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product is:

• Faulty
• Damaged
• Not as described

Please contact us within 7 days of receiving your order, including:

• Your order number
• Clear photos of the issue

We will assess and resolve the matter promptly.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customised or personalised products
• Earrings (for hygiene reasons)
• Final sale or clearance items

5. Return Shipping

• Customers are responsible for return shipping costs (unless the item is faulty)
• We recommend using a tracked shipping method
• Tiny Treasure World is not responsible for items lost or damaged in transit

6. Fees

• No restocking fees apply to returns

7. Processing Time

• Returns will be processed within 3–5 business days of receiving the item
• Store credit will be issued via email

8. Contact Us

For any return or exchange enquiries, please contact: admin@tinytreasureworld.com

We always aim to make your experience with Tiny Treasure World as smooth and enjoyable as possible — if you have any concerns, feel free to reach out and we’ll do our best to help.